FREQUENTLY ASKED QUESTIONS
PRODUCT & SOLUTIONS
Poseidon offers a comprehensive portfolio of fire protection solutions, covering a wide range of industries and applications:
PPE (Personal Protective Equipment): High-quality helmets, firefighting suits, boots, and gloves designed to ensure firefighter safety and comfort in extreme conditions.
Firefighting Facilities: Including portable fire extinguishers (UL 299 certified) and fire blankets capable of withstanding temperatures up to 1,200°F, ideal for industrial and residential fire safety applications.
Fire Suppression Systems: Advanced clean agent, dry chemical, and aerosol-based systems tailored for sensitive environments such as data centers, chemical storage facilities, and manufacturing plants. These systems are fully compliant with NFPA 2001 and NFPA 2010 standards.
Fire Vehicles: Innovative firefighting drones for high-risk and remote scenarios, as well as mini, medium, and heavy fire trucks equipped with cutting-edge extinguishing systems and tools.
Firefighting Accessories: A complete range of accessories, including sprinkler heads, fire hoses, nozzles, and connectors, designed to integrate seamlessly with various firefighting systems and ensure operational efficiency.
Poseidon’s diverse product lineup is designed to meet the unique fire safety challenges of different industries, ensuring reliable protection for personnel, assets, and infrastructure.
Support
1. Does Poseidon provide technical support?
Yes, Poseidon offers comprehensive technical support for all products, including:
- Installation Guidance: Step-by-step assistance for deploying fire suppression systems and equipment.
- Operation and Maintenance: Training for staff on proper usage and periodic maintenance checks.
- Troubleshooting: 24/7 support via email, phone, or video consultation.
For complex systems, on-site technical assistance is available upon request.
2. What is included in Poseidon’s warranty?
All products come with a standard warranty covering manufacturing defects and performance issues:
- Fire suppression systems: 3-year warranty with optional extensions.
- Fire equipment and vehicles: 1-year standard warranty, with parts replacement coverage.
Warranty claims are handled promptly to minimize disruption to your operations.
3. How does Poseidon handle spare parts and replacements?
Poseidon maintains a dedicated inventory of spare parts for all products, ensuring quick replacements. For example:
- A Florida-based warehousing client required replacement nozzles for their fire hoses, which were delivered within 48 hours, minimizing downtime by 50%.
4. Do you provide training for system operators?
Yes, Poseidon offers tailored training programs for staff, including:
- Online training modules for standard equipment.
- On-site training for complex systems, such as clean agent suppression systems or heavy fire trucks.
SHIPPING & DELIVERY
1. Does Poseidon ship to the United States?
Yes, Poseidon ships to all U.S. states, working with trusted logistics partners to ensure smooth and timely deliveries. Our team handles all aspects of international shipping, including customs clearance, compliance documentation, and real-time tracking updates.
2. How long does shipping take?
Standard lead times are:
- 2-4 weeks for in-stock products.
- 4-6 weeks for customized solutions, depending on complexity.
For example, a clean agent system for a California data center was delivered in six weeks, including full client consultations and certification compliance checks.
3. What happens if my shipment is delayed or damaged?
Poseidon provides full insurance coverage for all shipments, protecting against loss or damage during transit. In the event of a delay or issue, our team works directly with logistics providers to expedite resolutions and keep you informed every step of the way.
4. Can I track my shipment in real time?
Yes, all shipments come with real-time tracking through our secure logistics portal. For bulk orders, we can integrate tracking data with your internal ERP systems for seamless supply chain visibility.
PRIVACY
1. How does Poseidon protect my data?
Customer data is stored securely on ISO 27001-compliant servers with advanced encryption protocols. Access is strictly limited to authorized personnel for processing orders, providing support, and maintaining communication.
2. Does Poseidon share my information with third parties?
We do not sell or share your information with third parties, except when necessary to fulfill your order (e.g., sharing shipping details with logistics providers). All third parties comply with strict confidentiality agreements.
3. How is my payment information handled?
All payment transactions are processed through PCI DSS-compliant platforms, ensuring maximum security and fraud protection. Poseidon does not store sensitive payment details after transactions are completed.
4. Can I opt out of marketing communications?
Yes, you can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting our support team directly. We respect your preferences and prioritize transparency in all communications.
More Questions？
Have more questions or specific needs? We’re here to help. Simply fill out our contact form, and our highly trained team of fire safety professionals will respond as quickly as possible, typically within 24 hours. At Poseidon, we pride ourselves on delivering exceptional customer service, ensuring every inquiry is handled with the utmost attention and expertise.
Whether you’re seeking detailed product information, custom solutions for your business, or assistance with certifications and compliance, our team is committed to providing clear, actionable answers. Let us support you in creating a safer environment—reach out to us today, and experience the Poseidon difference in service excellence.
