Terms of Service

1. Use of the Website

• Eligibility: Our website is intended for businesses and individuals aged 18 or older. By using our website, you confirm that you meet this requirement.

• Permitted Use: You may use this website solely for lawful purposes, such as browsing products, placing orders, and contacting our support team. Activities that violate applicable laws, infringe intellectual property rights, or disrupt website operations are strictly prohibited.

• Account Responsibility: If you register for an account, you are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

2. Product Information and Availability

• Product Descriptions: We strive to provide accurate and up-to-date product descriptions. However, errors in pricing, availability, or product details may occur. Poseidon Firetec reserves the right to correct such errors and adjust orders accordingly.

• Custom Products: Custom and personalized products are subject to the following additional terms:

  • Design Approval: Customers must approve all designs before production begins. Approval delays may affect delivery timelines.

  • Modification Requests: Customers may request up to two design revisions free of charge. Additional revisions may incur extra fees.

  • Lead Times: Production timelines for custom orders are estimated during the order process and may vary based on complexity.

• Global Availability: Product availability may vary by region due to local regulations and logistics considerations. Customers are encouraged to contact our team for region-specific details.

3. Pricing and Payment

• Pricing: Prices are displayed in USD unless otherwise specified and exclude taxes, shipping fees, customs duties, and other applicable charges. Total costs will be shown at checkout.

• Payment Methods: We accept major credit cards, PayPal, and bank transfers. For bulk orders, additional payment options may be arranged upon request.

• Taxes and Duties: Customers are responsible for any taxes, duties, or fees required by their local authorities. Currency exchange rates and international payment fees may apply.

4. Shipping and Delivery

• Global Shipping: We offer worldwide shipping with reliable logistics partners. Delivery times and shipping fees vary depending on the destination and order size. Customers will receive tracking details for all shipments.

• Customs and Import Regulations: Customers are responsible for complying with local customs regulations and providing any necessary documentation for clearance.

• Risk of Loss: Risk of loss transfers to the customer once the order is delivered to the shipping address. For high-value orders, additional shipping insurance is available upon request.

• Delays: Poseidon Firetec is not liable for delays caused by customs, local carriers, or unforeseen circumstances but will work closely with customers to resolve issues.

5. Returns and Refunds

• Return Policy: Returns are accepted for eligible products in their original condition within 30 days of delivery. Custom or personalized products are non-returnable unless defective.

• Refunds: Refunds will be processed within 7 business days after the returned product is inspected and approved. Refunds exclude shipping costs unless the return is due to a Poseidon Firetec error.

• Damaged or Defective Products: Customers must notify us within 7 days of receiving a damaged or defective product. Supporting evidence, such as photos, may be required for processing claims. We will arrange for repair, replacement, or refund as appropriate.

6. Intellectual Property

• Ownership: All content on this website, including text, images, logos, and product descriptions, is owned by Poseidon Firetec and protected by global copyright and trademark laws.

• Restrictions: Unauthorized reproduction, distribution, modification, or creation of derivative works from our content is prohibited. Violations may result in legal action and claims for damages.

7. Limitation of Liability

To the fullest extent permitted by law, Poseidon Firetec is not liable for indirect, incidental, special, or consequential damages arising from the use of our website or products, including but not limited to loss of profits, data, or business opportunities.

8. Indemnification

You agree to indemnify and hold harmless Poseidon Firetec, its affiliates, and employees from any claims, liabilities, or expenses resulting from your use of our website, violation of these terms, or infringement of third-party rights.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. For international customers, local laws may also apply where relevant.

10. Updates to Terms

Poseidon Firetec reserves the right to modify these Terms of Service at any time. Changes will take effect immediately upon posting. Customers are encouraged to review the terms periodically to stay informed of updates.

11. Language and Translation

These Terms of Service are written in English. Translations may be provided for convenience, but the English version will prevail in the event of any discrepancies.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:
Poseidon Firetec
Email: support@poseidonfiretec.com
Address: Building 30, Lane 1500, Xinfei Road, Songjiang District, Shanghai, China